Lucky Twice Casino Privacy Policy
This Privacy Policy explains how Lucky Twice Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact our support team. It is intended to help you understand what information may be processed and the choices available to you.
Lucky Twice Casino is designed for adults aged 18 and over. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with any applicable terms, responsible gambling information and other notices displayed on the website.
Information We Collect
We collect information that is needed to provide casino services, maintain account security, meet operational requirements and respond to enquiries. The type of information collected depends on how you interact with Lucky Twice Casino.
- Identity and contact details, such as your name, date of birth, address, telephone number and email address.
- Account information, including login details, preferences, account status and records of communications.
- Transaction information, such as deposits, withdrawals, payment method details, transaction history and related verification records. Payment card information may be processed by payment providers rather than stored directly by us.
- Verification information used to confirm identity, age, ownership of a payment method or eligibility to use particular services.
- Technical information, including IP address, browser type, operating system, device identifiers, language settings, time zone and general location information.
- Usage information, such as pages visited, games viewed, session times, clicks, navigation patterns and interactions with website features.
- Information you provide when contacting support, reporting a problem, submitting feedback or participating in a promotion.
Some information may be collected automatically through cookies and similar technologies. We may also receive information from service providers, fraud prevention partners, payment processors or other parties where this is necessary for account administration and security.
How We Use Information
Lucky Twice Casino uses personal information for clear and legitimate operational purposes. These purposes may include:
- Creating and administering your account.
- Processing deposits, withdrawals, refunds and other payment-related requests.
- Confirming age, identity and account ownership where appropriate.
- Providing access to games, promotions, customer support and other website features.
- Monitoring activity to identify suspicious behaviour, attempted fraud, account misuse or breaches of website rules.
- Maintaining accurate records and resolving complaints, disputes or technical issues.
- Improving website performance, usability, content and service reliability.
- Sending service messages, security alerts, account notices and other communications connected with your use of the website.
- Sending promotional communications where permitted and where you have not opted out.
- Establishing, exercising or defending legal rights and responding to valid requests from competent authorities.
We aim to use information only for purposes that are relevant to the relationship between you and Lucky Twice Casino. Where a processing activity is optional, you may be given a choice about whether to receive certain communications or allow particular technologies.
Cookies and Similar Technologies
Cookies are small files placed on your device when you visit a website. Lucky Twice Casino may use cookies, pixels, local storage and related technologies to keep the website functioning and to understand how visitors use it.
Essential technologies
Some technologies are necessary for account login, session management, security, language settings, fraud prevention and basic website operation. Without them, certain features may not work correctly.
Analytics and preference technologies
Other technologies may help us remember your preferences, measure website traffic, identify technical problems and improve navigation. Depending on the settings available on the website, you may be able to control non-essential cookies through a consent tool or your browser settings.
Disabling cookies may affect functionality, including account access, game loading or the display of personalised settings. Cookie controls do not necessarily remove information already collected before your preferences were changed.
Data Sharing
We may share personal information with carefully selected providers and other parties when this is needed to operate Lucky Twice Casino or protect users and the website. These recipients may include:
- Payment processors and financial service providers that handle deposits, withdrawals and payment verification.
- Identity, age verification, fraud prevention and risk management providers.
- Information technology, hosting, cloud storage, cybersecurity and customer service providers.
- Analytics, communications and website performance providers.
- Professional advisers, insurers, auditors and legal representatives where appropriate.
- Authorities or other parties when disclosure is required by a valid legal process or is necessary to protect rights, safety or the integrity of the service.
Service providers are expected to process information for authorised purposes and to apply suitable confidentiality and security measures. We do not share personal information with unrelated parties for their own marketing purposes unless this is clearly explained and permitted by applicable rules.
Data Security
Lucky Twice Casino uses reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Measures may include access controls, secure connections, authentication procedures, monitoring and restricted access to sensitive records.
No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe that your account has been accessed without permission. We may restrict or suspend access where activity indicates a security risk.
Data Retention
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. Retention periods may depend on the nature of the information, the status of your account, ongoing disputes, security needs and applicable record-keeping requirements.
When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Some records may remain for a longer period where they are needed to investigate fraud, protect the website, resolve a complaint, establish a legal position or meet an applicable obligation.
Your Rights
Depending on your location and the rules that apply to the relevant processing activity, you may have rights concerning your personal information. These may include the right to:
- Ask for confirmation of whether personal information is being processed.
- Request access to information held about you.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion of information where there is no valid reason for continued retention.
- Ask for processing to be restricted in certain circumstances.
- Object to particular processing activities, including some forms of direct marketing.
- Withdraw consent where processing is based on consent, without affecting earlier processing.
- Request a copy of certain information in a usable format where this right applies.
These rights may be subject to exceptions, verification requirements and lawful limitations. We may need to confirm your identity before completing a request. If you opt out of marketing, you may still receive essential service and security messages relating to your account.
Third-Party Services
The Lucky Twice Casino website may contain links, integrations or features supplied by third parties. These services can include payment tools, verification systems, analytics platforms, communication services and social media features. Their handling of information is governed by their own privacy notices and terms.
We encourage you to review third-party information before submitting personal details through an external service. Lucky Twice Casino is not responsible for privacy practices that are controlled independently by third-party providers, although we seek to work with providers that support appropriate security and confidentiality standards.
International Transfers
Some providers supporting Lucky Twice Casino may process information in a country different from the one in which you are located. Where information is transferred internationally, we seek to use appropriate safeguards and contractual or organisational measures designed to protect it.
The safeguards used may depend on the destination, the service involved and the nature of the information. You may contact us for further information about international processing where such details are available and disclosure is appropriate.
Policy Updates
We may update this Privacy Policy when our services, technology, providers or information practices change. The revised version will be published on the website with an updated effective date where appropriate.
We recommend checking this page periodically. If a change is significant, we may provide an additional notice through the website, by email or through another suitable communication channel. Continued use of Lucky Twice Casino after an updated policy is made available indicates that you have reviewed the revised information.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need clarification about how your information is handled, please contact Lucky Twice Casino at [email protected].
When making a request, please provide enough information for us to understand the issue and verify the relevant account. Do not send payment card numbers, passwords or other unnecessary sensitive information in an initial message. We will review privacy enquiries and respond within a reasonable period, subject to identity checks and any applicable limitations.
Last updated: